Our focus in this episode is on healthcare quality & safety.  Quality – its measurement, reporting and accountability – is one of the most significant, impactful and lasting healthcare movements, …

Dear Friends and Colleagues, These past few weeks have been both exciting and incredibly busy with the recent publication of my book, Reframing Healthcare.  As such, I’m taking a very …

This week we’ll be discussing some of the groundbreaking transformations being developed by the North Carolina Department of Health & Human Services (DHHS) under the leadership of Dr. Mandy Cohen.   …

Is there a senior leader in your organization with the sole job of eliminating “customer friction points”?  Well, there is at Banner Health.  Valerie Monet is the Senior Director of …

William Gibson, the noted science fiction author wrote, “the future is already here, it’s just not widely distributed yet.”  Our guest this week describes a future revolution in healthcare that …

Dear Friends & Colleagues, The phrase, “Last Mile of Healthcare,” is used to describe a number of situations in healthcare.  First, it’s been used to describe the value-laden interface between …

The topic we’re going to cover in this podcast episode may be one of the most disruptive changes in hospital care to come along in over a century.  It’s the …

Dear Friends & Colleagues, Today’s brief podcast is not our usual bi-weekly interview episode.  Instead, I’d like to share some exciting news.  It’s regarding the publication of my book, ‘Reframing …

Dear Listeners, Healthcare consumerism is on everyone’s mind these days. It’s a growing movement being taken up across the industry – from entrepreneurial start-ups, to retail and dig-tech giants, to leading …

There are numerous reasons to focus on caring for our aging population.  First, it’s the right thing to do.  Second, the utilization of care and medical costs in the older population …